FAQ's

Aren't small businesses more expensive than high street stores?

If you look at our prices vs national chains you will find our pricing to be competitive. 
Our goal is to provide affordable, high-quality products that ensure your dog's health and well-being. Give your beloved dog a natural, additive-free treat that they truly deserve.
Some brands/products we simply cannot price match, same with online pet supermarkets, we just don't have quite the same buying power! We do our best though!

What is BioThane®?

BioThane® is the brand name of all coated webbing products made by BioThane Coated Webbing Corp. It’s basically a polyester webbing with a TPU or PVC coating that makes it more durable, waterproof, easy to clean and stink-proof! 

Under normal use  BioThane® will outlast nylon and leather and it is soft and flexible. 

BioThane® comes in all different colours and widths, so we can find one that suits you. 

Do you offer all-natural treats for cats?

Because our treats are all-natural, your cat should be able to enjoy some of the same treats your dog can have, we even have a few cat customers who enjoy the rabbit feet!

Checkout our cat collection which offers a selection of treats specifically for cats too

If I’m ordering online, how do I know if I’m getting the right chew for my dog?

Not all canines chew in the same fashion! There are some puppers who munch away with lightning speed, finishing their tasty treat in a matter of seconds, no matter what the label says.

On the other paw, some dogs prefer to take their time and truly relish the flavor of their treat. And let's not forget about those canines who choose to slowly lick their treat into submission, swallowing it whole and potentially risking a choking incident.

If you need advice, don't hesitate to reach out to us. If you're concerned about your dog choking, it's better to err on the side of caution and avoid purchasing the item. Keep in mind that opting for a larger size can help minimize any potential problems.

You can find our ‘Bobbi time trial’ on Instagram! Which will give you an idea of how long it can take a half-starved (she says!!) lurcher to chomp her way through some chews!

How long will it take to get my lead/collar?

As all of our leads and collars are handmade to order, we cannot guarantee a delivery date.  

We do however, aim to have leads and collars completed and dispatched within 7 working days.  

We will let you know when your order has been dispatched and if there is any delay.

Get in Touch

Get in touch with us! We're here to answer any questions and help you create a great shopping experience.

Can't find what you're looking for? Get in touch with us and we'll be happy to order specific products for you.

Contact form